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Courses: SAP CRM

  • SAP CRM Training Course Content:


    • SAP CRM Functional

    • SAP New Dimensional CRM

    • Overview and Introduction to CRM

    • Introduction to Net Weaver

    • General SAP Transactions

    • Foundation Architecture of my SAP CRM

    • Overview of CRM server Technology and User Interface

    • Business Partners

    • Organizational Model

    CRM BASE CUSTOMIZING

    • Territory Management

    • Product master

    • Business Transaction Processing

    • Activity Management

    • Partner Processing

    CRM BASE CUSTOMIZING

    • Actions

    • Overview of Pricing in CRM

    • CRM Billing Overview

    • CRM Middleware

    CRM INTERACTION CENTER WIN CLIENT

    • Interaction Center Overview

    • Architecture landscape

    • Win Client Profile & Configuring Components

    • Action Box and alert molder

    • Interaction center scripting

    CRM SALES

    • Opportunity Management

    • Copy Control

    • Quotation and Order Management

    • Overview Contract Management

    CRM ANALYTICS

    • Introduction to BW

    • Activating CRM Business content

    • Introduction to analytics

    • Data Mining Work Bench

    • Analysis Process Designer (APD)

    • Customer analytics (data mining, CL TV)

    • Marketing analytics (planning, Target group selection, RFM analytics)

    MARKETING

    • Overview of marketing management in my SAP CRM

    • Marketing and campaign planning

    • Planning and performing marketing projects

    • Marketing Calendar

    • Personalized mail forms

    • Creating personalized e-mails

    • Business partner-controlled communication

    • Segmenting business partners

    • Marketing attributes

    • Segment Builder

    • Creating profiles and target groups

    • Lead Management

    • Campaign automation

  • Videos
  • Interview Questions